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Product Design

Ginger Repairs

A leading provider of Managed Mobility Services for business enterprises, has teamed up with Mobile Klinik Professional Smartphone Repair, Canada’s largest professional same-day smartphone and tablet repair network.

Overview & Challenges

Ginger Repairs is Canada’s leading corporate-level same-day smartphone and tablet repair service provider. They were facing critical issues with managing their daily operations. Taking a request to repair a smartphone and tracking its progress from initial request to end solution was a complicated task for Ginger Repairs. Further, managing multiple requests at the same time was even more difficult, which resulted in frequent delays in delivering the job.

In a short time, we needed to:

  • Specify and analyze our client’s requirements to define web application objectives
  • Implement a complete product design, including UX design solutions for compelling and clear data visualizations
  • Create a segmentation tool to separate online focus groups based on business needs
  • Сarry out competitor analysis to get deep insights on the web application
  • Develop a fully functional platform that offers quick access to the company staff.
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    Innovation Engineered to Solve
    Unique Need

    We devised our expert consulting and solutioning to modernize Ginger Repairs’ legacy system with the least disruption.

    How We Helped

    Our team carried out in-depth analysis of their operation funnel and created a series of user stories to eliminate the gaps present at different touchpoints of user journey. We developed an enterprise-level web-portal with various business rules interlinked. We equipped the portal with a set of custom features to solve their unique problem:

    Multilayer Functioning

    The platform enabled Ginger Repairs to manage every repair request with various types of user-level access.

    A Real-Time Dashboard

    A dashboard for the owner to see and track who filled the request and to which operator the job has been assigned.

    Instant Email Notification

    An instant email notification feature to help everyone in the operation funnel to know the status of each repair request and what’s next in the pipeline.

    Anywhere, Anytime Access

    The responsive web-portal fostered operators and repair partners to seamlessly manage their work online from anywhere at any time.

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    The Impact

    Our custom-designed web solution made it quick and effortless for Ginger Repairs to manage 1000 plus repair requests per day amongst their 80 plus repair partners across the country. Streamlined operations provided a major boost to the business. After the platform was launched, they saw a steep rise in the business revenue within a month. Today, the franchise is multifold success, having expanded their portfolio with increased operators and repair partners.

    Elevating
    Businesses
    with Custom IT Solutions

    Our team created a tailored web portal that helped the client simplify and streamline daily operations, resulting in increased customer satisfaction and revenue.

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    A comprehensive
    guide to design systems

    Our next step was to build a design system - a single source of truth for all the elements that will allow our designers to design, realize and develop a product. It evolved continuously with our product as we received more and more feedback.

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    Typography Proxima Nova Family
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    Some awesome words by our Clients

    "Blue Shark Solution was extremely responsive and fast delivering our projects on our tight schedule."

    "In fact, it's been one of our best experiences so far working with an outside team that is truly experienced, professional and very good communicators along the way. BSS is now part of our short list of suppliers when we need to develop web-based applications. Thanks to the BSS team."

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    Normand Cyr
    Vice-Président Opérations | Managing Partner

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